At 998hihi, your privacy is more than a legal obligation — it is a genuine commitment. This document clearly explains how we collect, use, store and protect your personal data as a player on our platform.
998hihi does not sell or rent your personal data to any third party.
Six core principles that underpin our privacy policy
All personal data and financial information transmitted through the 998hihi platform is protected by SSL 256-bit encryption technology — the same standard used by Maybank and CIMB Bank. No sensitive information is ever transmitted without protection.
998hihi has never sold, rented or commercially exploited players' personal data to any third party for marketing or commercial purposes, and never will. Your data belongs to you — not to us as a business asset.
You have the full right to access, correct, download or request deletion of your personal data held by 998hihi at any time. Simply contact our privacy team and we will respond within 7 business days.
998hihi's Privacy Policy is in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We handle your personal data in accordance with the principles set out in the Act, including the principles of consent, purpose limitation and data integrity.
998hihi retains your personal data only for as long as necessary for the stated purpose or as required by law. Once the retention period expires, your data will be securely deleted or anonymised.
In the event of a data security breach affecting your personal information, 998hihi will notify you within 72 hours of confirming the incident, along with the remedial steps taken.
998hihi values the privacy of every user on our platform. As an online casino operating in Malaysia, we understand how vital trust is in the relationship between a platform and its players. Protecting your personal data is one of the most fundamental ways we put that trust into action.
This Privacy Policy applies to all personal information we collect through the 998hihi website, mobile app, customer service interactions and all other communication channels related to our services. It applies to all users of our platform regardless of whether you are in Kuala Lumpur, Johor Bahru, Kota Kinabalu, George Town or anywhere else in Malaysia.
We encourage you to read this policy carefully. If you have any questions, the 998hihi privacy team is ready to assist at support@998hihi.app.
When you register for or use 998hihi services, you may provide the following information:
When you use the 998hihi platform, our systems automatically record certain technical information:
| Data Type | Description | Purpose |
|---|---|---|
| IP address | The Internet Protocol (IP) address of your device | Security & location verification |
| Device data | Browser type, OS, screen resolution | Display optimisation |
| Activity log | Games played, session duration, bets placed | Account records & disputes |
| Cookie data | Language preference, login status | Ease of use |
| Transaction information | Amount, date, payment method | Financial records & AML |
998hihi uses collected personal data for the following purposes only, and we will not use your data beyond the scope stated here without obtaining fresh consent from you:
Where you have given your consent, we may also send you information about 998hihi promotions, new bonuses and special offers that may interest you. You may withdraw this consent at any time through your account settings or by contacting us.
998hihi takes a highly cautious approach to sharing personal data. We does not sell, rent or commercialise your personal data to any party for third-party marketing purposes.
Your personal data may be shared only in the following limited circumstances:
Protecting your personal data is 998hihi's foremost technical priority. We implement multiple layers of security to keep your data safe:
256-bit SSL during transmission and AES-256 encryption for stored sensitive data
Only authorised personnel may access personal data, with access records maintained at all times
Round-the-clock anomaly detection and intrusion monitoring systems to identify threats
Security testing and compliance audits are conducted on a regular basis by independent third parties
While we take all reasonable security measures, no system on the internet can be guaranteed 100% secure. You also play an important role by keeping your 998hihi account password and login credentials confidential.
The 998hihi platform uses cookies to enhance the user experience and ensure that essential functions work correctly. Cookies are small text files stored in your browser when you visit our website.
You can manage your cookie preferences through your browser at any time. Please note that disabling certain cookies may affect the functionality of some areas of the 998hihi platform.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data held by 998hihi:
Requesting a copy of all personal data we hold about you
Correcting inaccurate or outdated data in our records
Requesting deletion of your data, subject to legal retention requirements
To object to the processing of your data for direct marketing purposes
Receiving your data in a structured, machine-readable format
Requesting a temporary restriction on the processing of your data
To exercise any of the rights above, please contact us at support@998hihi.app with the email subject line "Privacy Rights Request". We will respond within 7 business days. Some requests may require identity verification first to protect the security of your account.
Some of your personal data may be processed or stored on servers located outside Malaysia. Such transfers are carried out only where necessary to deliver our services, and 998hihi ensures that all overseas data recipients maintain a level of protection equivalent to Malaysia's PDPA.
This includes cloud service providers, game software providers and the technical infrastructure we use. All cross-border data transfers are subject to data processing agreements that comply with international data protection standards.
The 998hihi platform is intended for users who are 21 years of age and above only. We do not knowingly collect any personal data from individuals under the age of 21. Should we discover that a minor's data has been collected without our knowledge, we will promptly delete that information and close the account in question.
The 998hihi platform may contain links to third-party websites or services in certain contexts. 998hihi is not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policy of every site you visit outside the 998hihi platform. This Privacy Policy applies solely to the 998hihi platform and services operated directly by us.
998hihi retains your personal data for as long as necessary based on the original purpose of collection, or as required by applicable law:
| Data Category | Retention Period | Reason |
|---|---|---|
| Active account data | For the duration of the active account | Account management |
| Financial transaction records | 7 years after account closure | AML/tax legal requirements |
| Game logs | 2 years | Dispute resolution |
| KYC records / identity documents | 5 years after account closure | PDPA & AML Compliance |
| Support communication logs | 3 years | Referrals & disputes |
| Analytical cookie data | 13 months | Usage trend analysis |
Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to your identity.
If you have any questions or concerns, or wish to exercise your rights regarding your personal data, you may contact the 998hihi Data Protection Officer (DPO) via:
We reserve the right to update this Privacy Policy from time to time. Any significant changes will be communicated to you via in-platform notifications or by email to the address registered on your account. The "Updated" date at the top of this document will always reflect the latest version.
With your privacy protected, your data secured and a fully licensed service — you can play with complete peace of mind at 998hihi. Join over 500,000 Malaysian players who already trust us.
Secure deposits via Touch 'n Go, GrabPay or DuitNow. Winnings paid out within 15 minutes. 24/7 Bahasa Malaysia customer support for any privacy or account enquiries.